Feedback from previous guests about their experience.
58%
liked the hotel and would stay again
5.8/10
Guest rating
Rooms
5.2
Location
8.6
Service
5.4
Dining
5.2
Guest reviews
5.8/10
based on 5 reviews
8.3
8.3/10 based on 208 reviews
Joseph
United States of America,
December
2024
5.0/10
My stay at this hotel was quite frustrating, primarily due to the noise levels and maintenance issues. While the location is super convenient near the airport and the staff tried their best, the rooms had several drawbacks. The lack of basic amenities and slow room service made my experience less enjoyable. Despite the affordable food options, the breakfast didn't quite cater to my tastes, and internet connectivity was a hassle. Overall, I wouldn’t recommend this hotel unless improvements are made.
Rooms
5.0
The rooms had significant maintenance problems, including a malfunctioning shower and lack of hot water. They were clean but did not provide necessary essentials like tissues.
Service
5.0
The staff was generally helpful, but the service was slow, especially for room service and breakfast refill.
Location
8.0
The hotel is very close to the airport, making it convenient for travelers.
Dining
5.0
The food was affordable, but the breakfast options were limited and not very appealing, especially for foreigners.
Facilities
5.0
The overall facilities were lacking, especially in terms of internet access and room amenities.
Chris
United States of America,
December
2024
5.0/10
I had a rather disappointing experience at this hotel. While the location is super convenient, being close to the airport, the noise levels were unbearable. The rooms were generally okay, but I encountered several issues during my stay. Given the price, I expected much better service and amenities, but unfortunately, it didn't live up to the hype.
Rooms
5.0
The rooms were okay, but I faced multiple issues with hot water and leaking facilities.
Service
5.0
Service was lacking, with slow responses and lack of attention to issues like water problems.
Location
8.0
The hotel is really near the airport, which was a nice convenience.
Dining
5.0
While I appreciated the affordable food options, the breakfast bar was poorly managed and frequently ran out.
Facilities
5.0
The overall facilities left much to be desired, with maintenance issues and no ice available without charge.
Gregory
United States of America,
November
2024
8.4/10
The hotel has an excellent lobby ambiance and is conveniently located just a minute away from the airport. The rooms are generally nice and comfortable, but there are some major drawbacks like slow Wi-Fi and issues with cleanliness. Overall, I felt the stay was decent but could have been better with improved internet and maintenance.
Rooms
8.0
The rooms were excellent and comfortable, but some areas could use more attention to cleanliness.
Service
9.0
The staff was very accommodating and respectful, which added to the overall experience.
Location
10.0
Being just a minute ride from the airport is a big plus, making it very convenient.
Dining
8.0
The main restaurant had a good menu, and the Japanese restaurant, Jitaku, served excellent food.
Facilities
7.0
The hotel's facilities were generally good, but the air conditioning couldn't be controlled from the room, which was a downside.
Louis
United States of America,
September
2024
5.0/10
I had a very disappointing experience during my stay at this hotel. While the location was convenient, being near the airport, the noise from the street made it hard to rest. The room amenities were lacking, and I faced issues with hot water during my stay. Some staff members were helpful, but overall the service was lacking, especially considering the price I paid.
Rooms
5.0
The first room had no hot water and issues with plumbing; my second room was slightly better but still had problems.
Service
5.0
Service was frustrating, with slow response times and minimal effort from staff regarding my complaints.
Location
7.0
The hotel is conveniently located near the airport, which is a plus, but the street noise was a nuisance.
Dining
5.0
The breakfast bar was not adequately stocked, and the dining options were limited.
Facilities
5.0
Facilities felt outdated, and the lobby appeared run-down.
Roy
United States of America,
September
2024
7.2/10
I had a mixed experience at this hotel. While the location is excellent, being so close to the airport and the conference venue, the overall dining options were lacking. The rooms were decent, but I did have some issues with the bathroom amenities. Overall, I found some aspects helpful, but the dining experience and internet connectivity need improvement.
Rooms
7.0
The rooms were decent but had issues with water temperature in the shower, which was often either freezing or boiling. The cleanliness was satisfactory, and the room size was adequate.
Service
8.0
The staff were attentive and helpful throughout my stay, which definitely made a positive impact.
Location
10.0
The hotel is ideally located, just a minute or two from the airport and right next to the conference venue, making it super convenient for business travelers.
Dining
5.0
The restaurant offered limited breakfast options that didn't cater well to western tastes. I found the food to be passable but not memorable.
Facilities
6.0
The hotel facilities seemed well-kept, though the lobby area felt a bit outdated compared to the rooms.
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